Reviews

We have enjoyed the pergola. We have had it for about 16 months. The quality is good and it was easy to assemble with two guys. The stain has not held up as I thought it would. But sun will do that.

Awesome pergola! It was so easy to assemble. The instructions and parts were straightforward. It has completely finished our patio space and made our backyard an oasis we enjoy constantly. So glad we purchased it.

All the staff at pergolas USA is great in returning phone calls and emails.

Awesome. Kit was perfect. All measurments were precise amd fit together like they are supposed to. Material was top notch. Looks great! Would use your kit again.

Premium quality. I bought the homestead. Seamless delivery and assembly. Highly recommended.

My whole experience was great. Fred was always there to answer me questions via phone and email. Material was delivered quick and took two short days to do install maybe 4 hrs a day with one man and one helper just to hold stuff up.

Fred was extremely helpful from the planning and selection process through delivery. Very pleased with the buying process, selection and quality of the structure.

My wife and I put a 16x16 together over three weekends. The people I worked with were very knowledgeable from Pergola Kits USA. I would recommend this company to friends.

Everything went very smoothly and was delivered as ordered. we are very pleased.

The entire team at Pergola Kits was incredible on this project from start to finish. I was very impressed by everything from the quality of the kit to the delivery of everything. Top notch all around.

Pergola is excellent quality, very well designed, and simple to put up.

Excellent pergola, well made and easy to assemble. Delivery went perfectly and the kit was packaged very well. The pergola is a beautiful addition to our new patio. I wouldn't hesitate to order again, the product and service was excellent.

Everything was top drawer except for delivery issues which were problematic Fred, hope you are well !! Dan

Quality kit, built to your specifications. Assembly was easy and straight forwad. The sales staff was more than helpful. Delivery was on time and without incident.

If you are looking for quality throught the entire process you've found the right place.

The kit went together ver easy. The fit and finish was great. It took 4 of us 5 hours from start to finish.

The pergola kit cam well package and putting together was relatively quick process. The result was beautiful and we are super excited to have it.

Fantastic addition to our home. Best value, and we shopped around. Everything was on schedule and the communication was excellent.

Results have been great and the service was superior, particularly when we had such issues with the freight and logistics company.

Always easy to work with and quick to replay to any questions. Great company to work with.

Excellent

Great service and beautiful craftsmanship! They matched our custom color perfectly and Fred was very responsive through the entire process. We are very happy. Highly recommended.

Quality product and they go above and beyond in making it easy to install.

Beautiful construction. We installed ourselves no problems. Arrived undamaged. Plenty of hardware to finish the project. Highly recommended.

All said and done, we love our structure (20 by 24ft) very much. I use it as a carport in front of my garage. The quality was very good. I did make it better reinforcing the roof and trimming the gaps.

We gave it a 3 color paint job and added gutters.

We use our pergola daily. It was simple to put together and is a beautiful addition to our patio. They even worked with me to have it delivered a little sooner than typical. These guys are a class act all the way.

The pergola is beautiful and it was so easy to assemble. Great company to work with!!

Delivery was excellent and without any problems. My wife and I followed the provided instructions and the assembly went smoothly. We love our new pavilion it is all that we had hoped for. It is the focal point of our new patio.

The kit was excellent and worked very well.

Love it! Great addition to the yard and really enhanced our outdoor experience. Very sturdy and well made and was extremely easy to order. Would buy from again.

Our company has installed a few of these outdoor pavilions for our customers and so far they've turned out really great! Excellent instructions. They go together quickly and our customers are happy with the results.

Great product. Saves a TON of time vs. building these from scratch.

Our pergola is perfect- every part of the process (except the actually building of it) was a breeze. The instructions included for our pergola were for a different size and made things difficult in the beginning.

It was also a three person job, minimum: pergola kits USA said two.

We had a great experience with Pergola Kits USA.... They were super fast and did great work. At the time of this review we have had our pavilion (18x28) since the end March 2020.

timely delivered, very professional installation service, excellent quality

We love it! It took two men without experience about 6-7 hours to set up.

I am thrilled with my pavilion. Both the customer service and the final product exceeded my expectations.

It is outstanding, we love it. Looks great in our backyard, a show piece for sure! !

Fred was the best. We customized some in ground post hardware to account for my very high winds location and very long span without the need for a middle post which would obstruct my $1M view.

Purchase was very easy. Communications coordinating shipment was great. Assembly was easy, was able to assemble it by myself with just a little assistance from my wife. Total assembly time was about 6-8 hours over about a 2 day period.

Extremely well built, worth every penny. Nothing but compliments from family and friends. Would highly recommend!

Great product at a great price with superior knowledge. Installed easy.

Heavy duty and stands up to serious high winds !!!!

Great to work with in all communications and very accommodating to my companies custom specifications and customers needs Excellent delivery and packaging !!!!!

High end in all aspects, Will do business again !!!!!

We installed our pergola about a year ago. The delivery and assembly went without issue and we are very happy with the results. The pergola is holding up nicely, and we are enjoying the time in our expanded outdoor living space.

Love the Pavilion. We've hosted several parties and even a wedding under our Pavilion.

When the customer purchase both pavilion and pergola needs to have better instructions from the company.

Wonderful quality and customer service, this absolutely exceeded our expectations!

Love my pergola! It is beautiful the specs I wanted, and could find from other pergola companies. Customer service has also been excellent with post sales questions.

Our pavilion was delivered as a kit and went together quite easily. Took my wife and I a few days to complete working at a slow, careful pace. It is vey sturdy and looks great in our backyard.

Great product and great company to work with. Thanks !!

Great stuff, no complaints

Beautiful pergola

Got the Western Red Cedar stained charcoal. Have a nice shaded area on my patio for a tv and seating. Very pleased with the service and product.

Great experience I purchased a 16X16 vinyl pergola with a metal roof. I only wish I had used them for installation, I struggled finding a decent contractor to install in the Florida heat.

Great product use them for install also, their install price is less than a local contractor.

We bought the Grand Cedar Pavilion and could not be more pleased. The pavilion was easy to install and looks great.

The product was meticulously fabricated, the customer service was unbelievable... my contractor was so impressed with the overall project that he wants to order one for himself!

The product went up great but this year yellow jackets have attacked the wood on top and have taken off the stain it's a mess

This project was everything that I ordered and excepted. The design & material quality's are spot on. Working with Fred was professional, and enjoyable through out the entire build. Thanks Fred & Pergola Kits of America.

My pergola is beautiful. Fred and his team were wonderful to work with! Great quality! I highly recommend them.

See pic. Simply awesome. Just as advertised, Easy installation, everything fit as designed. Great addition to my property.

Entire process went great and everything sent in a complete package.

We love our pergola. Our landscaper put the kit together for us and said it was super easy. Two men put it together in a day. No need to recut or adjust anything.

It's been up now for a full year and still looks beautiful. No shrinkage, no warping.

Pavilion was just what we were looking for. Love everything about it, looks great. We get many compliments on it!

Although there was some confusion during product delivery, the problem was taken care of quickly and our pergola went up without a hitch! The fit and finish was excellent and the follow up customer service was very good as well!

This was a unique build as we had to tie one side of the pavilion into an existing flat roof. Since this was going to be 3' taller than standard, we decided to go with an 8X8 build. It is BEEFY.

Every time I enter the pavilion and the aroma of cedar hits me and I see this massive beautiful structure I can't help but smile and instantly relax. What an incredible space!

it's great.

Fred was a pleasure to work with, everything went smoothly and the pergola looks amazing. We get compliments on it all the time. Thanks!

We wanted to extend our outdoor living space. We chose Pergola Kits USA because you customized the size at an affordable price.We are thoroughly please with how the kit was delivered and the quality of cedar! It is beautiful!!

It took 4 men, only 7 1/2 hours to build our 26'x12' pergola. Appreciated everything (except tools) being included in the kit.

We love our pergola! We purchased a large 14 x 16 cedar pergola and it is everything we wanted. Quality is excellent and it looks amazing. We are very happy with it.

We are very much liking our pergola. My contractor expressed how well made it is

Very good. I am a general contractor and this was a pergola included on my last project. Would absolutely recommend and use again.

Purpose was to provide partial shade for a back patio. The pergola looks great and is a terrific addition to the house. I was very pleased with the service and attention toward getting the custom design that fit my needs.

Wished the directions were better. and everything was labeled from top to bottom.

Love the pergola! It is a great addition to our patio and improves the look of our backyard.

Everything we expected and more

Mitch was great. He helped get the kit to me without any problems. Quality product. Easy process from design to production.

Great product. Needed at least three people to assemble it, but overall very pleased. Great communication through out the process and delivery

I love my new pergola! I searched and compared companies and pricing for months before making my decision and I know that I have received a high quality product for the best price.

Dealing with everyone at Pergola Kits USA was exemplary from the informational stage to the delivery. I would highly recommend them

We purchased this for a customer. Great Design, quality materials, and helpful customer service. One piece was broken during shipping, called and replacement was sent right out.

Beautiful pergola. Loved my experience. Thank you

Fred was amazing. I called him many many times and he answered all of my questions patiently. He was also very helpful in talking about various ways in which the base of the pavilion legs can be built. Very happy with it.

Happy with both the support we received and the quality of the product. Updated our deck and provided additional shade. Pergola Kits USA was easy to work with and helpful in determining the best kit to choose.

We are loving our pergola and cannot imagine our deck without it. Best decsion ever.

Love it!

My pergola was exactly as I expected. Pergola Kits was very responsive and accommodating. This team clearly takes pride in their work.

It is refreshing to communicate with people who really understand their products and processes and can dial in a custom solution at a competitive price.

We are greatly enjoying our Pergola. Neighbors and friends alike have all given us kudo's on it. We have had people drive by and give thumbs up also.

A structure for shade, dining, and providing an interesting landscape feature to complement other hard landscaping The pergola we bought is well-designed and stunningly beautiful.

The craftsmanship and structural detailing by the Amish family is noteworthy. The pergola kit was easy to assemble (by 4 individuals), despite the size of the roof sections. Altogether, the pergola we purchased was an excellent choice.

I love it, it's beautiful!

Looks great. Instructions were good and we assembled it including shade in less than a day. I liked working with them. Communication was vetry7 good.

The residents love it!

Looks awesome, setup was relatively easy.

Absolutely love it ! Best company to work with, great knowledge ! Excellent service !

we love it!

went together good. One main beam was warped but I was able to improvise to make it work. It would be helpful if the 2x2's were pre drilled as they have a tendency to crack when installing the screws.

Your pergola had the best quality at a fair price. Overall I'm very happy with the product. Customer service was excellent. I had a couple of questions the Fred helped me with. Again, product was very good and overall I'm very happy with my pergola.

The staff and docents at Torrey Pines State Reserve are very pleased with our new pavilion. We needed a large pavilion to house our outdoor nature programs. It is an impressive construction; better than we could've envisioned.

Visitors praise its good looks all the time.

Everything was as promised. Looks very upscale. Everything was perfectly sized. Fred was a pleasure to work with. Changed pergola from free standing to attached & was so pleasant about change. Out of the ordinary customer service.

Fred was amazing!! he helped with the measures and providing feedback/suggestions that made our decision much easier. As for the product, the pergola is great, the instructions were perfect and the delivery was smooth.

Superb customer service, excellent product, fast shipment... There are not many companies like this one out there.

We are very pleased and excited at how it completed our home . The perfect gathering place for family and friends to enjoy the afternoons and evenings not to mention sunsets and a adult beverage or two, perfect addition to our outside living .

We absolutely love our new Pergola USA pergola. It was exactly as advertised. Everything was precut and drilled with easy to follow step by step instructions.

There were a few issues with the materials and some improvements I would suggest that would cost very little and resolve those issues. Overall it was a good experience

We are enjoying our new pavilion immensely. We receive compliments on it every time we had a outdoor party.

We love it. Great website and people to deal with.

Great quality structure. The company was very easy to deal with. I called them on number of occasions During the ordering process and the people I spoke with were knowledgeable and courteous.

I would definitely recommend anyone purchasing a pergola are all pavilion do use this company

Beautiful Pergola, simple to construct, less than 4 hrs. Well made