The personnel are great, particularly sales and engineer. While I am somewhat happy with overall look, I am dissatisfied with finished quality.
I am not satisfied with shop for cutting quality, nor quality of very expensive wood upgrade to smooth cedar.
I wish I went with much cheaper pine, and painted the pergola. Beams had massively long up to 8 feet, splits up to 3/8ths wide.
I blame this on way shop screwed the beams together, without proper gluing, proper glue would have prevented cracking.
While I expect kiln drying at this level of expense in wood, I feel the wood was very over dried at the kiln, making many parts very brittle.
Problems started with first delivery, the wood was waterlogged from trip on back of semi in the open, and while covered on top, the bottom was open to elements as truck drove across country,
then they broke down and took two more weeks with wood stewing in water, swelling, then shrinking and cracking. The engineered posts, which should not ever crack, have 1/4 inch cracks.
Also, shipment missing many structural screws, other parts to build, in other words, no real QC.
Insult to injury, they shipped twice the amount of steel roof panels, costing me thousands in excess material I will repurpose, but a cost I did not need.
Company very quick to agree to send new parts, which only took a month.
Then when that arrived, the beams were notched in wrong spot by 3 inches, they needed to send another set. Thats when communication broke down, and it took another two months to finally get the parts I needed.
I even asked them to send them unotched to save time, and I would notch them (no small feat), but that seemed to increase delay in shipping.
During construction, I used all the tools to ensure plumb, squared, etc, I was within 1/16th on all sides for the framing.
Yet, the rafters were in some cases cut 1 inch off proper dimension, requiring me to recut 14 out of 16 rafters to fit properly, but that reduced my roof size by 10sq/ft.
Side beams required me to recut to plumb, losing another 5sq/ft of roof so braces would line up and be flush.
Overall, I'm conflicted, but would recommend their product as long as you do not upgrade the wood and plan to paint yourself.