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Reviews

  • 24x20 Grand Cedar - San Jose, CA

    by Mark Perry of San Jose, CA on 12/28/2023
    We could not be happier with our 24x20 Grand Cedar Pavilion. It has become the centerpiece of our backyard and has truly transformed it into an outdoor living space.
    We have spent countless hours entertaining family and friends underneath it and we continue to receive compliments on its size and quality. Amos was extremely helpful and responsive through the entire process.
    He was always available to answer any questions and even helped coordinate a couple of minor structural changes as requested by the city permit.
    I would also highly recommend Marvin Stoltzfus to assemble any structure purchased from Pergola Kits USA. His familiarity and experience with the products is unparalleled and he was able to assemble it and pass inspection within 24 hours.

  • 14x20 cedar pergola - Green Lane, PA

    by Jan Durning of Green Lane, PA on 11/30/2023
    Our pergola is beautiful! We assembled it ourselves, with 2 of us and scaffolding over the course of probably a week. We added the top curtains which were very useful. Beautiful and well made kit.

  • 5 hour assembly

    by Ennis Wagner of Centre Hall, PA on 10/28/2023
    We assembled our 10x16 pergola in about 5 hours with one pro carpenter and 3 novices. The instructions were very clear and easy to follow. The structure is very solid and sturdy.
    The ordering process and subsequent follow-up was easy and questions were answered, via text and phone, which is nice. Overall, our experience was easy and enjoyable. We would recommend Pergola Kits USA to others.

  • Help troublshooting

    by Sam Axelrath of Denver, CO on 10/25/2023
    I bought a Serenity pergola with Pergola Kits USA and am very satisfied. The customer service was very responsive and knowledgable, and helped me a lot prior to purchase. I needed this as a bit of a perfectionist.
    They were able to help me determine what I needed. They also helped troubleshoot installation for me as well when I had a moment of panic. The wood and product is all very high quality, and I'm confident it will last many years.
    Installation was easy - took a friend and I a very reasonable amount of time.
    I recommend them!

  • Well engineered

    by Russ Schafer of Moyock, NC on 10/11/2023
    The pergola kit was well engineered and went together fairly straightforward.
    I was extremely concerned about ensuring that the columns were in the right place, and was very pleasantly surprised to find pre cut 2x4's included with the kit that built a box that identified exactly where the posts needed to go.
    These 2x4's were marked as how to assemble the frame and how to square it up and mark where the posts go.
    The kit went together smoothly and two people (first time pergola builders) were able to get all except the shade slats assembled in six hours (including drilling the concrete for the anchors).
    All together a pleasant experience and a beautiful pergola.

  • Repeat buyer

    by Anonymous of -, - on 10/5/2023
    we've ordered several pergolas from Pergola Kits USA now and are very pleased with the quality of the product as well as the ease of installation of the kits.

  • 14x16 vinyl pergola - Alto, MI

    by Lynn Benedict of Alto, MI on 10/3/2023
    After a careful delivery of our pergola and a few weeks of delays due to other landscape improvements we are pleased with the outcome. It is beautiful and perfectly situation to compliment our backyard.

  • Clematis vines

    by Holly Rose of El Cerrito, CA on 10/2/2023
    We love our pergola -- it makes the whole yard special. Assembly was easy, quality is great, and it looks so beautiful. We planted clematis at the posts and strung outdoor lights from the runners.
    It's now the focal point of the whole yard and we have frequent family meals under it.
    No complaints!

  • 14x16 pavilion - Morgan Hill, CA

    by Dennis Cardoso of Morgan Hill, CA on 10/1/2023
    We absolutely love our pavilion! The entire process from order to delivery and assembly was very simple and easy. The process working with the team pergola kits USA was fantastic and they allowed many adjustments before we got to final product.
    Now we have this amazing pavilion that provides wonderful shade in a very sunny backyard! We also installed a ceiling fan with light in string lights in addition, so we make great use of it day and night.

  • Pergola & Pavilion combo - Great Falls, MT

    by Scott Schissler of Great Falls, MT on 10/1/2023
    We are happy with the package that we bought and the assembly of both. My only concern is the splitting that is occurring in some of the Timbers and beams.

  • Thank you Amos!

    by Anonymous of -, - on 9/28/2023
    We are very pleased with our pergola. It looks great and the charcoal color is a nice contrast to the gray and white house. Delivery was on time, and the driver was very careful about stacking it properly.
    Not bad to assemble with 2 guys handy, especially given that is 22x20. Instructions could have been a little more detailed is spots, but we figured it out.
    Only complaint is that some of the 2x2 runners were quite twisted, so we had to man-handle them a bit to get them screwed down on the lines. Also had to widen a few of the notches where they didn't quite line up.
    Lots of good comments from family who have seen it. Amos (sales person) was great, and answered a lot of questions I had (being a detail guy). He also made changes I asked for very quickly and confirmed everything by e-mail.
    Thanks!

  • 8x16 Cedar Lean-To - Red Oak, IA

    by Dan Miller of Red Oak, IA on 9/27/2023
    Very pleased with our new Lean Too Style Pavilion! It is a great addition to our new patio!

  • 11x13 pergola - Henrico, VA

    by Wade Alger of Henrico, VA on 9/24/2023
    Amazing customer service. Prompt and friendly delivery. Assembly definitely needs two people and some access to tools most do not have (luckily my friend is a contractor) overall and easy process to buy and install. Highly recommend

  • 16x26 cedar pavilion - La Habra, CA

    by Scott Wilson of La Habra, CA on 9/19/2023
    We purchased a Grand Pavilion in a custom size almost a year ago. Delivery was efficient and coordinated with a local installer/builder referenced in the paperwork supplied. High quality in all respects and a highly recommended too.

  • Order of 2 pergolas over the phone

    by Joe Medeiros of Newry, ME on 9/18/2023
    Just perfect from taking our order over the phone, email follow up and delivery on time. All went smoothly including installation. Great weekend project for my wife and I. We have gotten lots of compliments on the Pergolas.
    You may have some additional business coming your way.

  • 16x20 cedar pavilion - Chesapeake, VA

    by Craig Broussard of Chesapeake, VA on 9/17/2023
    When we decided to purchase and build a pavilion next to our swimming pool, we shopped around, looked at many different options and after talking to Amos King, sales associate from Pergola Kits USA, we decided to make our purchase.
    We purchased a 16x20 Grand Cedar Pavilion w/ third gable, tin roof, and upgraded stainless fastener kit. The kit arrived a few weeks later delivered directly to our house and placed in our driveway.
    The kit is extremely well packed and comes complete with ALL wood pre-cut. I'm a do-it-yourself kind of guy and found the kit assembly to be a challenging, but not overwhelming.
    Me and two friends assembled the main frame of the pavilion in a single day using a booming forklift which helped with lifting and placing the larger/longer beams and the top ridge beams.
    I completed the tongue and groove sub-roof, trim, and tin roof installation myself over a few more weekends. The pavilion is beautiful and is a great addition to our backyard.
    As I write this, I'm getting ready to go out and start wiring it for lighting, electrical and wireless sound. I would highly recommend Pergola Kits USA if you are interested in a pergola or pavilion structure.
    The sales team was knowledgeable, communicative and easy to deal with, the product arrived when promised, in perfect condition, and the final built product is absolutely stunning!

  • Standing Seam Roof

    by Anonymous of -, - on 9/11/2023
    Awesome product! Took a few days for carpenters to build.

  • Honeysuckle vines

    by JLMc of -, - on 9/11/2023
    The pergola from Pergola Kits is pure delight. (Only need to get some help to the honeysuckle vines to encourage them). Doing business with you has been excellent.
    Quality of materials excellent, delivery process easy, assembly smooth - all brings us great pleasure! Thank You!

  • Thank you Tom

    by Kaveh Meghdadpour of Mount Pleasant, SC on 9/10/2023
    The whole process was super easy and Tom was great to work with. We discussed the project several times and traded ideas. Tom custom drew the pergola and we went through a few revisions.
    The production time was as they committed to and delivery was on time. We had a local contractor assemble it and it turned out great! We love it and have recommended Pergola Kits USA to others.

  • Three man job

    by Eric Markowitz of Bethesda, MD on 9/6/2023
    A bit of a 3 man job to assemble, but what a great product. Great instructions, everything lines up perfectly, and the result is wonderful. Highly recommend

  • Second story

    by Tim Stauning of Stone Harbor, NJ on 9/2/2023
    We are in love with our new vinyl pergola installed over our second story deck. The installation went quite smoothly and the installers were well prepared for the job. Would highly recommend Pergola USA for quality product and workmanship.

  • Anonymous 9-2-2023

    by Anonymous of -, - on 9/2/2023
    Everything was good except for the electrical trim piece there was no instructions on where and how to mount it

  • Good in the rain

    by Henry Simmons of Marysville, WA on 8/27/2023
    we really like our pergola! Spend lots of time in it even when it's raining as it does sometimes here in the Seattle area. We always get great responses from visitor, as to the beautiful the wood is and the craftsmanship.
    Assembly was instructions were easy to follow and the very few questions were answered by the pergola staff immediately.

  • Delivered to driveway

    by Wyatt Elder of Leland, NC on 8/26/2023
    An extremely high quality pergola, delivered to my driveway with easy to assemble instructions. It took a friend and I about 8 hours to fully assemble.
    The one area I would redo is that I decided after building that a specific Sherwin Williams transparent stain was needed for both protection and to better match my HOA requirements.
    My advice to all is think hard about whether you want the pergola stained or painted as doing this before the build would have been much easier.
    However, I assume I'll need to re-coat so it's really only the initial application that would be different. I decided to stain to prevent moisture intrusion as life in southeastern NC is a bit humid for a large part of the year.
    I would easily recommend this kit to anyone interested in a pergola. We live in NC where hurricanes and high winds are part of the deal so we also ordered the hi-wind, heavy duty post anchors and they sit on 18 inch cement pads that are 24in deep.

  • Wall-mounted pergola - Sartell, MN

    by Greg Cooley of Sartell, MN on 8/21/2023
    The workmanship of the materials was excellent, including dimensions, finish, and installation instructions. It was easy to assemble and we have received several compliments of its architectural beauty from passers by.
    One party asked for contact details to Pergola Kits USA so they could buy one of their products.

  • Living under my pavilion

    by Anonymous of -, - on 8/19/2023
    the whole process was a great experience. From the plans to amazing customer support. The quality and craftsmen ship that went into the pavilion was beyond expectation. The product arrived within the promised time frame .
    The customer support was first class and any questions were handled immediately. The assembly was straight forward with easy to follow directions.
    I spend as much time as possible living under my pavilion , it has added a lot of value to how my time is spent.

  • Thank you Suzanne

    by MR of -, - on 8/15/2023
    Its top-notch. Just beautiful!! Suzanne was great throughout the process and the freight carrier was just as great! Thank you!

  • Contractor of 50 years

    by Joseph Wrubel of Millstadt, IL on 8/9/2023
    IÂ’ve been a general contractor for nearly 50 years. I looked long and hard for a maintenance free pergola for my own home. The system I bought from Pergola USA is without a doubt the best system possible .
    Their sales / design team has a complete understanding of their product and application. I have a reputation for being very selective of products I use professionally and I would recommend confidently to anyone.
    Thank you

  • Cedar Pergola - Yardley, PA

    by Nancy Powers of Yardley, PA on 8/8/2023
    Very solid and sturdy. Extremely well made. We love our pergola and wish we had installed it sooner!

  • Good follow through

    by Anonymous of -, - on 8/2/2023
    Pergola USA customer service was superior. From the time I starting researching the product to point of sale staff members were courteous and patient. Delivery went without a hitch.
    When I received the kit and was not satisfied with the stain color, the company listened carefully to my complaint and followed through with an excellent solution.

  • Heavy Timber pavilion with Four Gables

    by David Connell of Elkhorn, NE on 7/31/2023
    We are very happy with our pavilion we purchased to cover our outdoor kitchen in Nebraska. It arrived on a tilt trailer and was unloaded convenient to my project.
    The packaging was well organized and each piece labeled to facilitate quick and accurate selection for accurate assembly. The pieces fit well together and Pergola Kits (Amos) was available for questions should any issue arise.
    This was a custom sized pavilion that I designed and they built for me. Would use them again.

  • Town of Garrett, Indiana

    by Eric Mossberger of Garrett, IN on 7/24/2023
    The pavilion fits our chosen location perfectly, folks are easy to deal with and answered any and all of our question during installation. I would use them again and recommend to any and all.
    Thanks for a Great Product!!! Eric Street & Parks Supervisor, Garrett Indiana

  • Experienced builder

    by Carol Karlson of Juliette, GA on 7/20/2023
    Beautiful structure with well placed pre drilled holes and included hardware. Delivery took a very long time and our date of delivery was changed due to a factory mixup though. Do not think it will arrive much before 2 months .
    Glad I had experienced builder constructing it, as it is well bolted into concrete footings. The canopy is a wonderful addition for more complete shade.

  • Snow last winter

    by Vince Bland of Cashmere, WA on 7/17/2023
    Everything was handled perfect! It looks great and it handled our snow last winter without any issues .. Thanks again. Vince

  • Saved $10,000

    by Paul Saxon of Lutz, FL on 7/14/2023
    This is Paul Saxon, the homeowner. My wife found Pergola Kits on the Internet. I called and purchased the Pergola directly from you, with some input on the specs from Rich. We saved $10,000 over what Rich was going to charge us for a Pergola.
    We love the Pergola!Rich's guys did a great building the deck & installing the Pergola although he charged double over what he said it would cost.Thank you for a good Pergola.... at a fair price.Pergola Kits USA is easy to deal with...
    and the delivery was quick.We're a happy customer.Photo attached.

  • 14x18 Pavilion - Gallatin, TN

    by Kevin Wallenbeck of Gallatin, TN on 7/13/2023
    14x18 pavilion. These guys were great to work with. Very responsive. All materials showed up on time, delivery person was helpful. Put it together myself with help from others for big pieces. Only had to use my saw for a cut on 3 pieces.

  • 10x14 Pavlion - Portland, OR

    by Becky Decesaro of Portland, OR on 7/13/2023
    Pergola USA was so amazing to work with. Great communication and service. Our pergola was just as ordered and went together easily. I highly recommend their products! Becky

  • 12x10 pergola with Navy Taupe Canopy

    by Suzanne McFadden of Brigantine, NJ on 7/11/2023
    Had a great experience with Pergola Kits USA. These pergolas are extremely solid and well built, which is great as ours is at the Jersey Shore where the wind and salt air can be harsh.
    We have gotten so many compliments on the pergola from friends and neighbors as it added a cozy environment to our small backyard. We added lights which gives it great ambience.
    We ordered with a canopy which we love - one tip is that you should use a little WD40 on a regular basis to make it easy to open and close. Amos and team were very responsive during the ordering process, all went smoothly.
    We did need 3 people to put it together as some of the beams were quite heavy, so keep that in mind.

  • Anonymous 7-08-23

    by Anonymous of -, - on 7/8/2023
    I'm very happy with my red cedar pavilion. The customer service was great, the product is top quality and the entire process went smoothly. I would recommend anyone looking to purchase a quality pergola/pavilion to consider Pergola Kits USA.

  • Haven't received yet

    by CB of -, - on 7/8/2023
    I dont know how I like it. I haven't received it yet. Delivery date has been pushed back twice.

  • Public School - Putney, VT

    by Jon Sessions of Putney, VT on 7/7/2023
    We purchased and built two pergolas on our school playground and LOVE them. The kits are well built, easy to install and look great. PergolaKitsUSA was incredibly easy to work with. We will without a doubt use them again for our school's needs

  • Contractor was shocked

    by Amy Moore of Windsor, CO on 6/30/2023
    The pergola we purchased exceeded our expectations. The people who delivered it were delightful and we didnÂ’t have to do a thing except point to where we wanted it. The parts were all included and the wood is beautiful.
    Our contractor was shocked at how easy it was to build. And the finished product- gorgeous. We highly recommend.

  • Birthday gift

    by JR of -, - on 6/30/2023
    I purchased our pergola as a birthday gift for my wife. She is beyond thrilled about the end product. The entire process was a fun adventure. The driver, Jimmy, who delivered our kit, was prompt and professional.
    The instructions were easy to follow and we had the pergola up in a day. We have enjoyed sitting planting some climbing roses and jasmine and look forward to watching the vines grow over the coming years. I highly recommend pergolakitsusa.com.

  • Some parts heavy

    by Ron Haupt of Marysville, OH on 6/30/2023
    We love it very much. It really wasn't very difficult in putting it up. Some parts were heavy to move around. Had help from the neighbor. You folks made it very easy to sort the parts and how it was supposed to go together.
    We have had lots of compliments.
    Thanks AgainRon Haupt

  • 9x18 pavilion with third gable

    by Jason Hempel of Katy, TX on 6/29/2023
    The product itself is way above top notch. we love the overall look and feel it gives our yard.
    Now that the good parts are done, on with the bad part; the directions where no were near correct, the drawings were not correct, the product had no labels on the boards at all.
    we actually ended up having to switch the headers after we had them installed. That was just the start of the problems with installation.
    if my wife and I did not have construction experience; we probably would not have been able to complete the job. For those that are not construction savvy and may need proper labeling and step by step instructions this may not be the product for you.
    However we may the needed changes on the fly and we love the structure.

  • Anonymous 6-21-23

    by Anonymous of -, - on 6/21/2023
    Although it has been at the job site for quite some time, it is only now being installed. So far it has been a great experience.

  • Heavy beams

    by Philip Lundquist of Kalispell, MT on 6/1/2023
    It's our go to spot. We love it. Still had a problem with wind and sun, so I made sliding slatted barn doors that can slide to a number of positions to block the he sun and wind. The install took four days with four of my friends helping.
    Going the 24 ft span using the laminated beams was the right decision. But they were a heavy lift. Had to get the wives to help with that part.

  • Contractor said it was a dream

    by Brad Cheney of Jefferson, OR on 5/19/2023
    Absolutely love our pavilion!! Great material,,, my contractor said it was a dream to set up!! Highly recommend these products to anyone. You will not be disappointed.

  • Stone bar and pilasters

    by Anonymous of -, - on 5/14/2023
    We love it. Added a stone bar and pilasters. Everything went smoothly. Amos was great to work with.

  • Cedar Pergola - Batavia, NY

    by Doula Poulos of Batavia, NY on 5/14/2023
    I order a pergola from Pergola USA.Customer service was excellent every time when I called the answer all my questions as probably as they could. They said delivery it would be six weeks and it sure did came right on time.
    I got so many compliments for my pergola and enjoy every minute i can get. You won't be disappointed.

  • Cedar Pergola - Wind Gap, PA

    by David Reagan of Wind Gap, PA on 5/8/2023
    Looks great. Good delivery. I hired a home improvement team put it together for me.

  • Lean-To Pavilion - Liberty Hill, TX

    by Rod Beavan of Liberty Hill, TX on 4/22/2023
    Overall great and went together with relative ease. Took some improvisational on the roof, due to not everything being shipped, not a big deal. 20 bucks later done.

  • Arched Cedar Pergola - Tallahassee, FL

    by Bruce Billings of Tallahassee, FL on 4/15/2023
    Ever part of the process went smoothly. Tom was extremely helpful, not only with the purchase, but also helping me with the permitting process here in Florida. Delivery was by shop truck; everything went smoothly.
    Pergola was in excellent shape on arrival. Putting it together went smoothly (the template included in the kit to lay out the posts was indispensable). We love the finished product. Thank you.

  • Anonymous 3-9-23

    by Anonymous of -, - on 3/9/2023
    I was very happy with the quality of the product, design and service. Order shipped and delivered even sooner then quoted.

  • 12x25 vinyl pergola - Roanoke, IL

    by Kelley Schroeder of Roanoke, IL on 2/29/2023
    My experience with Amos and Pergola Kits USA was excellent. I purchased a pavilion and pergola from them. I cannot say enough good things about Amos.
    He worked with my contractor prior to ordering to make sure the pergola and pavilion kits would be constructed to fit within the space necessary, he also worked with the contractor during construction with any issues or questions he had.
    We had no issues with delivery. I just had storm damage and Amos was great in helping me with what I needed for the insurance company. I would not hesitate to purchase from them and I would do so again in a second.

  • 16x20 Modern Fiberglass

    by Jason Decker of Royersford, PA on 1/9/2023
    We purchased a 16X20 fiberglass louvered pergola with custom paint. We installed it ourselves with the help of one other person. Pretty easy to assemble and looks great. We receive compliments all the time about it.
    Great product and their customer service is top notch. Everyone I dealt with was courtious, professional and helpful. I would absolutely recommend purchasing a kit from PKUSA.
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