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Reviews

  • 14x12 classic cedar - freestanding

    by Adam Hopkins of San Jose, CA on 11/11/17
    It fit our needs perfectly.
    It was easy to assemble and all hardware was with the kit. It took two people one day to install.

  • 8x16 classic cedar

    by Ann Pacheco of Lodi, CA on 9/30/17
    great instructions, came with what we needed. So glad we went with you since we needed a custom size!
    really need a forklift to unload, we had 7 guys and not enough muscle still, ended up using all kinds of boards with wheels and what ever we could come up with. The truck driver was very helpful and patient though.

  • 15x12 pavilion - gable roof

    by Carline Tinsley of - on 9/21/17
    We love our pergola. We added a fan and are able to spend more time outside now - the fan helps control insects and adds a light breeze and the roof keeps rain and direct sun out. It has an arched roof that opens up the pergola to the sky.
    We have received many compliments. Many love the redwood (it is a redwood structure) ceiling. Truly lovely.
    We had a local construction company install the kit and add roofing material over the wooden ceiling to make it water tight. it went up quickly with little to no alterations.

  • WRC #2

    by - of - on 9/11/17
    Everyone really likes it, says it adds a cool place to relax. My wife and I are very happy with the way the space has turned out , we are thinking of buying another piece for our pool area.
    Delivery was great , driver was very professional, put it right where I wanted it. Assembly went without a hitch, all the pieces fit very nice and in all it was an easy project.

  • Grand Cedar Pavilion and optional ceiling 14x16

    by Amy Kruger of Grand Forks, ND on 8/28/17
    We just love it. It's just what we were hoping for and I'm so glad we invested in such a structure. Our neighbors have said how distinctive and attractive it. It's so pretty.
    Excellent delivery service. We can't speak much for the assembly, as we hired that out, but they have seemed please with it.

  • arched

    by Beth Destasio of Atlanta, GA on 8/16/17
    It is beyond expectation - love it!!!! !
    The delivery and assembly was fine - well coordinated delivery and good instructions.

  • cedar 10x12

    by Charles W of Stateline, NV on 8/13/17
    Well designed and easy to assemble. EXCELLENT and helpful communication
    Delivery is always a bugaboo. The carefully built wooden crate was demolished when the truckers were through with it, but the pergola parts only had a few blemishes. Fred offered to replace them but I didn't feel they were severe enough to warrant that expense to the company. Assembly straightforward but not without hiccups.

  • 12x18 fiberglass w/ retractable canopy

    by Richard Walker of Hingham, MA on 8/11/17
    We love the pergola and canopy. It has given us the flexibility to use our outdoor space for many additonal hours of the day. We have the option of moving furniture to create an outdoor dining room or living room.
    The pergola gives a refined, finished look to our bluestone patio and we would highly recommend this product. Structurally sound and very attractive.
    The delivery was right on time and very professional. The materials were easy to move and lightweight.

  • 10'4" x 10'4" fiberglass

    by Duke Mihajlovic of Cambridge, WI on 8/10/17
    It's solid and stunning.
    We had not anticipated that the trucking company was unable to unload it. The trucking company held it for us till we could pick it up with a trailer. We hired contractor's to assemble it for us.

  • Serenity cedar w/ retractable canopy

    by Anna Kozlova of Morgan Hill, CA on 8/8/17
    The pergola is absolutely gorgeous!!! Fred was always available to help with a question about product itself, shipment, and installation. It feels like an oasis under the canopy. I got red cedar pergola.
    It is not only beautiful but smells really nice too. Couldn't be happier!! !
    The delivery company was able to unload the pergola without issues. Installation took about two days. I did have additional posts cemented deep in to the ground due to the high winds in the area. Also got the canopy and electrical kit.

  • 11x13 vinyl pavilion open gable

    by Michael Carpenter of Massapequa, NY on 8/4/17
    I think it's very well made. Fred was very helpful on the phone and on the chat. It went together nicely. Seems we're perfect fit. I have shown it to my neighbors and friend and they all said they loved it.
    Delivery had no issues and assembly was very good. We did it with 3 guys.

  • 10x12 vinyl classic

    by Dale Smith of Lewis, DE on 7/30/17
    We have really enjoyed it. It was made of solid material and we expect that it will last many years.
    Our only compliant is that the assembly instructions where not very detailed. The online videos helped some, but there is no attached videos which made it difficult at times. It would have been great to have a little more direction.

  • 10 x 10 x 14 serenity triangle

    by Clarence Johnson of Los Angeles, CA on 7/28/17
    It is fantastic. It is really stunningly beautiful. My friends and neighbors love it. It was a custom triangle design that had to match up perfectly with the footings I installed in advance.
    The pergola was designed well and matched up exactly with the footings. My friends are envious. I had a group over for July 4 of this year. At least 3 of my friends are now planning to install a pergola. I recommended Pergola Kits USA to them.
    Delivery was straight-forward. Assembly was easy. Everything aligned.

  • WRC hip

    by Robert Stellaccio of Spring, TX on 7/22/17
    I like it
    Delivery went well. My friend did most of installation over a 6 week period. For structure this size you need 3 able body guys to do it quickly. Staining took some time. Maybe would have been better to specify stain i wanted (olympic maximum naturale cedartone 6yr warenty) and pay extra for shop to do. Had to dismantle the big 3 board headers in order to reduce weight for handling. Glad we did rooiing ourselves as lifting shingled segments to place would not have been possible. Did not use anchors sent. I had to make footings and used J rodbolts instead. Did not get 4 hurricane straps as expected but OK with that. Certaintly appreciated all the technical assistance provided. Note that a fit up drawing of the hip rafter and ridge would be useful.

  • trated pine

    by - of - on 7/21/17
    Everything went exceptionally smooth! We loved the step by step instructions, very easy to put together! Delivery was excellent

  • Western Red Cedar.

    by - of - on 7/20/17
    Well done. High quality wood and kit components
    Delivery and assembly went very smoothly.

  • fiber glass

    by - of - on 7/19/17
    I am so pleased to have found the Pergola Kits USA website. The information was extremely helpful in making the decision to purchase. The pictures and tools made it so much easier to visualize how it would look in our design.
    Our pergola looks beautiful and completes the look and feel of our patio.
    Delivery and assembly were so smooth and easy. Everything went together as designed in a matter of hours.

  • Three classic pergolas

    by Drew Alexander of Lancaster, CA on 7/15/17
    We were impressed with the engineering and quality. They are truly the centerpieces of our yard. The installation was simple and smooth. Truly amazed at the whole experience.
    Assembly was as straight forward and simple a possible. Instructions were solid and every piece of hardware, fastener's and drivers were included. Delivery was handled pretty well and the drivers were spectacular.

  • Western Red Cedar-

    by - of - on 7/15/17
    It's gorgeous! The structure is sturdy and is exactly proportioned as we requested. Beyond the structure, Fred was fantastic to work with and remained in contact with us throughout the entire process. Everyone loves it!
    I have recommended Pergola USA to many friends!! One couple is actively seeking quotes.
    Assembly was done by my husband and myself! Instructions were clear, pieces marked, and predrilled holes were in perfect alignment!! Please note that I was told this delivery service is no longer used by Pergola USA. Road Runner delivery was detestable. They sent it to the wrong address - wrong city. Then it took weeks for them to correct their mistake and deliver here. On top of everything else, they neglected to contact prior to the delivery. This is no reflection on anyone but Road Runner and I was informed that their services are no longer being used.

  • Western' Red Cedar

    by Patrick Michael of - on 7/13/17
    excellent kit well designed
    shipped in very good condition

  • Western Red Cedar..

    by - of - on 7/13/17
    It is solid. Pretty easy to construct. Made with good quality materials. Everyone is amazed at how nice it looks.
    Delivery took a little longer than expected. Assembly went well.

  • Vinyl

    by - of - on 7/12/17
    Best decision to upgrade the look of our backyard. Everyone loves it!
    Delivery was done well. Assembly was tough as instructions were not clear at all times.

  • Western Red CedarÂ…

    by - of - on 7/12/17
    this was a great move on our part. frames the patio wonderfully
    Perfect. I shocked the world by doing it myself. my contractor wanted $2000.

  • Wester n Red Cedar

    by - of - on 7/12/17
    Looks beautiful in my backyard. Easy to install.
    Delivery was very easy. Truck driver delivered pallet right into my garage for storage.

  • backyard pergola

    by - of - on 7/12/17
    Love the final product. Just what we were looking for. Adds the perfect ambience to our pool setting.
    Delivery was timely and the crew very helpful. Assembly was a challenge even with two craftsmen- instructions were lacking, but got it done nonetheless

  • Serenity triangle, cedar

    by - of - on 7/10/17
    We absolutely love our pergola. It adds great appeal to our yard. We hosted two large parties since it was built and it is the first thing that people have noticed and we have gotten so many compliments! Everyone loves it.
    I have already referred one person to your company and others have been asking as well.
    Delivery and assembly went off without a hitch! The crew was there on time, and got to work immediately. They were pleasant and professional and were done in about 3 or 4 hours! Great work ethic!! A very good experience overall.

  • 10x12 classic cedar

    by Anne Mitsoda of Kenmore, WA on 6/26/17
    I think it's very sturdy and beautiful - it definitely stands out in the yard. Although some might prefer something that gives shade, for me it's absolutely perfect.
    We've twined hops up it that wave in the sun, and little solar fairy lights that gleam at night. It's exactly what I hoped for. While it was being put together - not even completed - a neighbor walking by actually yelled OH MY GOD!""
    aloud, and instantly started asking me where we got it. Now it's together and every person that sees it has given us very variant of it looks great!" under the sun. It's a lot of fun."
    The delivery was quick - I was kept well informed about the timing - and the drivers unloaded and helped me unpack it, even though they were under no obligation to do so. It was a very welcome help!

  • Vinyl classic

    by Kay Jones of Southport, NC on 6/20/17
    excellent purchase and capital improvement to my home. I love the filtered light, it gives an open space some dimension and comfort; created a usable outdoor relaxation area.
    I use that space every single day..perfect for a single woman to entertain drop in neighbors.
    delivery was OK, assembly took a skilled carpenter and myself two full days ... lots of measuring and checking measurement to make sure it was going to attach correctly. Directions were excellent. Amazed with the end result of ordering online and seeing the actual finished product

  • 25 X 16 Serenity Cedar

    by Donna Boeggeman of Pittsburgh, PA on 6/12/17
    We researched Pergola kits and pre- built structures for a full year before deciding on Pergola Kits USA. From our first inquiry to the final delivery, we couldn't have been happier. Fred was so patient and informative with all of our questions.
    We were building a large structure and had many questions. Fred was so helpful and knowledgeable every step of the way. Our finished pergola is absolutely beautiful. The delivery and craftsmanship of the product was perfect.
    My husband built the unit by himself in a litle over 2 days. Our unit was 25 X 16 and went up without a hitch. The attention to detail was evident as he assembled the Pergola.
    We have received many comments from friends,family and neighbors on how beautiful the Pergola looks on our patio. It is not only functional for providing shade, but it is a beutiful addition to our home.
    The quality of the product and the beautiful mahogany finish is perfect.
    We live on a dead end street that is off of another dead end street, so we were initially concerned about the delivery of the pergola. Fred assured us that we wouldn't have a problem. The delivery man phoned us the morning of the delivery with updates on time. The delivery was not only on time, but was completed in less than 20 minutes. The product was packaged properly, water tight and without any missing parts or pieced. My husband has been a tradesman carpenter for 40 years and said the kit was so well put together and thought out that it practically built itself. We couldn't be happier!

  • WRC

    by - of - on 6/6/17
    It turned out better than we had planned. Everything fit together perfectly!
    Delivery was a little hard to nail down, as their third party shipping companies expect you to help unload, or you will have to extend delivery time while they try to find another option. This added a few months on to my order. PLEASE KEEP IN MIND that this was out of Pergola Kit USA's control, and Fred did everything he could to make sure our pergola arrived, after it made it out of his hands. He was a great rep that provided excellent customer service.

  • 22'8" x 7'2" fiberglass wall mounted

    by Charlotte Ording of Key West, FL on 4/3/17
    This was the best decision I've ever made! We have a very narrow deck behind out house. It gets tons of sun which also shines through the french doors into our dining area. Being an old Key West house, there is nothing straight or plumb.
    The deck is a bit narrower at one end. The roof line drops a bit from one end to the other. There were gutters to consider and wall sconces. We had to have a perfect fit because we have a fence on two sides. Yikes! we thought.
    But we gave all this impossible information to Fred and he crafted the perfect pergola. We went with an awning, too, to get maximum shade. It meant we could skip window treatments on the french doors and just pull the outside awning for shade.
    We installed before Hurricane Irma. Our only concession to the storm was to take down the canvas pieces, which is easy to do. The pergola itself was fine. After 2 years, it looks brand new and we enjoy it every day.
    As I mentioned, we discovered measurement differences as we went along and Fred adjusted every time we found another problem. It was simple to do on our part and he was very responsive. The pergola was shipped on schedule. The long pieces are about 25' long, so the crate was long and fairly heavy. The delivery driver wouldn't help unload but we had a handy man and his helper here to get the crates off the truck and uncrate. There were crates to dispose of after. I wish this review would let me share more than 1 photo because the deck is amazing now!

  • Vinyl pavilion hip roof 11x17

    by Dave Farrington of Shohola, PA on 3/20/17
    It's beautiful from top to bottom. From plan through delivery to installation, Fred was on top of it. I recommend this company without reservation.
    Every part went together perfectly. Easy up.

  • 13x20 classic cedar

    by Sean Scanlon of Stamford, CT on 2/7/17
    Seems sturdy, looks great, all who have seen it like it
    I had a carpenter put it up, it took 28 manpower hours to assemble

  • 14-5 x 20-0 fiberglass

    by Marion Morgan of Madison, WI on 1/1/17
    The pergola structure is strong with very clean lines. My family and neighbors LOVE the look of the pergola.
    I matched the color to the house and it really created a feel of the pergola being and extension of the home and provides a lovely outdoor living space.
    The delivery and assembly was smooth. Pergola Kits USA kept us informed of the delivery process and timeline.
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