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Reviews

  • 14x12 classic cedar wall mounted

    by Duane Smallwood of Otsego, MN on 8/23/18
    We are very pleased and excited at how it completed our home . The perfect gathering place for family and friends to enjoy the afternoons and evenings not to mention sunsets and a adult beverage or two, perfect addition to our outside living .
    The quality of the wood and the fit and finish is exceptionally good. The ease of assembly and the amount of time required for project Completion is absolutely terrific. I highly recommend based on the ease of assembly and quality .

  • 10x16 Serenity Cedar - wall mounted

    by Michael Castorini of Charlottesville, VA on 8/20/18
    We absolutely love our new Pergola USA pergola. It was exactly as advertised. Everything was precut and drilled with easy to follow step by step instructions.

  • 14x16 Red Cedar - Traditional Roof

    by Charles Jacobs of Derby, KS on 8/18/18
    There were a few issues with the materials and some improvements I would suggest that would cost very little and resolve those issues. Overall it was a good experience

  • 14x16 vinyl hip arched/dental

    by Sue Riley of Allentown, PA on 8/16/18
    We are enjoying our new pavilion immensely. We receive compliments on it every time we had a outdoor party.
    It was delivered with all parts and instructions. I was able to get in contact with then factory carpenters who answered a few technical questions before and during the construction process. The fit and finish was excellent.

  • 14x20 fiberglass

    by Ed Smith of Schwenksville, PA on 8/10/18
    We love it. Great website and people to deal with.

  • 13x13 fiberglass with canopy

    by Derek Wirwicz of Merrimac, MA on 8/7/18
    Great quality structure. The company was very easy to deal with. I called them on number of occasions During the ordering process and the people I spoke with were knowledgeable and courteous.
    I would definitely recommend anyone purchasing a pergola are all pavilion do use this company

  • 21x21 vinyl gable

    by Steve Gamache of Overland, MO on 7/13/18
    It turn out good. Every helpful with product and engineering,delivering the pavillion

  • 12x28 Serenity Cedar

    by John Hesser of Glendale, AZ on 6/17/18
    It was a great experience. The product was of great quality. The communication was top rate and when questions were asked, responses were very timely.
    The shipping process turned out to be very good, this was the part I was hesitant about but it was a very good experience with the shipp8ng company. I had custom boxes made for around my posts, and they were handled and built to my satisfaction.
    The size of are pergola overall was 30 feet by 14 feet and the installation went without a hitch! We are very happy with our pergola! The personnel I dealt with at Pergolas Kits USA were fantastic, especially Fred!
    The product quality, material, construction, and staining were top notch.

  • 16x18 serenity cedar

    by Brad Schlageter of Monclova, OH on 5/27/18
    Fred was terrific. Responding quickly, even on Sundays. We only bought from Pergola Kits because of the comfort we felt dealing with Fred. Overall very strong. Everything that was promised was delivered.

  • 12x22 Serenity Cedar privacy wall

    by Morris Bitzer of Evansville, IN on 5/7/18
    Very well constructed with high quality materials. Has added a nice space to our backyard. Had to work with the team at pergola kits USA to ensure the kit would fit my unique space.
    You should review the layout diagram carefully to ensure it will fit before ordering

  • 12x18 red cedar hip roof

    by Larry Newcomb of Snohomish, WA on 4/5/18
    Here in the northwest, having a covered shelter allows for BBQ'ing even in the off season. This one looks great and is a nice property improvement.
    Fred was a pleasure to work with. I ordered a custom kit and experienced no issues interfacing with their design people. I also have a 450' driveway and Pergola kits made special delivery arrangements for me (at no extra cost)

  • 14x12 classic cedar - freestanding

    by Adam Hopkins of San Jose, CA on 11/11/17
    It fit our needs perfectly.
    It was easy to assemble and all hardware was with the kit. It took two people one day to install.

  • Grand Cedar Pavilion and optional ceiling 14x16

    by Amy Kruger of Grand Forks, ND on 8/28/17
    We just love it. It's just what we were hoping for and I'm so glad we invested in such a structure. Our neighbors have said how distinctive and attractive it. It's so pretty.
    Excellent delivery service. We can't speak much for the assembly, as we hired that out, but they have seemed please with it.

  • arched

    by Beth Destasio of Atlanta, GA on 8/16/17
    It is beyond expectation - love it!!!! !
    The delivery and assembly was fine - well coordinated delivery and good instructions.

  • 12x18 fiberglass w/ retractable canopy

    by Richard Walker of Hingham, MA on 8/11/17
    We love the pergola and canopy. It has given us the flexibility to use our outdoor space for many additonal hours of the day. We have the option of moving furniture to create an outdoor dining room or living room.
    The pergola gives a refined, finished look to our bluestone patio and we would highly recommend this product. Structurally sound and very attractive.
    The delivery was right on time and very professional. The materials were easy to move and lightweight.

  • 10'4" x 10'4" fiberglass

    by Duke Mihajlovic of Cambridge, WI on 8/10/17
    It's solid and stunning.
    We had not anticipated that the trucking company was unable to unload it. The trucking company held it for us till we could pick it up with a trailer. We hired contractor's to assemble it for us.

  • Serenity cedar w/ retractable canopy

    by Anna Kozlova of Morgan Hill, CA on 8/8/17
    The pergola is absolutely gorgeous!!! Fred was always available to help with a question about product itself, shipment, and installation. It feels like an oasis under the canopy. I got red cedar pergola.
    It is not only beautiful but smells really nice too. Couldn't be happier!! !
    The delivery company was able to unload the pergola without issues. Installation took about two days. I did have additional posts cemented deep in to the ground due to the high winds in the area. Also got the canopy and electrical kit.

  • 11x13 vinyl pavilion open gable

    by Michael Carpenter of Massapequa, NY on 8/4/17
    I think it's very well made. Fred was very helpful on the phone and on the chat. It went together nicely. Seems we're perfect fit. I have shown it to my neighbors and friend and they all said they loved it.
    Delivery had no issues and assembly was very good. We did it with 3 guys.

  • 10x12 vinyl classic

    by Dale Smith of Lewis, DE on 7/30/17
    We have really enjoyed it. It was made of solid material and we expect that it will last many years.
    Our only compliant is that the assembly instructions where not very detailed. The online videos helped some, but there is no attached videos which made it difficult at times. It would have been great to have a little more direction.

  • 10 x 10 x 14 serenity triangle

    by Clarence Johnson of Los Angeles, CA on 7/28/17
    It is fantastic. It is really stunningly beautiful. My friends and neighbors love it. It was a custom triangle design that had to match up perfectly with the footings I installed in advance.
    The pergola was designed well and matched up exactly with the footings. My friends are envious. I had a group over for July 4 of this year. At least 3 of my friends are now planning to install a pergola. I recommended Pergola Kits USA to them.
    Delivery was straight-forward. Assembly was easy. Everything aligned.

  • Three classic pergolas

    by Drew Alexander of Lancaster, CA on 7/15/17
    We were impressed with the engineering and quality. They are truly the centerpieces of our yard. The installation was simple and smooth. Truly amazed at the whole experience.
    Assembly was as straight forward and simple a possible. Instructions were solid and every piece of hardware, fastener's and drivers were included. Delivery was handled pretty well and the drivers were spectacular.

  • 25 X 16 Serenity Cedar

    by Donna Boeggeman of Pittsburgh, PA on 6/12/17
    We researched Pergola kits and pre- built structures for a full year before deciding on Pergola Kits USA. From our first inquiry to the final delivery, we couldn't have been happier. Fred was so patient and informative with all of our questions.
    We were building a large structure and had many questions. Fred was so helpful and knowledgeable every step of the way. Our finished pergola is absolutely beautiful. The delivery and craftsmanship of the product was perfect.
    My husband built the unit by himself in a litle over 2 days. Our unit was 25 X 16 and went up without a hitch. The attention to detail was evident as he assembled the Pergola.
    We have received many comments from friends,family and neighbors on how beautiful the Pergola looks on our patio. It is not only functional for providing shade, but it is a beutiful addition to our home.
    The quality of the product and the beautiful mahogany finish is perfect.
    We live on a dead end street that is off of another dead end street, so we were initially concerned about the delivery of the pergola. Fred assured us that we wouldn't have a problem. The delivery man phoned us the morning of the delivery with updates on time. The delivery was not only on time, but was completed in less than 20 minutes. The product was packaged properly, water tight and without any missing parts or pieced. My husband has been a tradesman carpenter for 40 years and said the kit was so well put together and thought out that it practically built itself. We couldn't be happier!

  • 22'8" x 7'2" fiberglass wall mounted

    by Charlotte Ording of Key West, FL on 4/3/17
    This was the best decision I've ever made! We have a very narrow deck behind out house. It gets tons of sun which also shines through the french doors into our dining area. Being an old Key West house, there is nothing straight or plumb.
    The deck is a bit narrower at one end. The roof line drops a bit from one end to the other. There were gutters to consider and wall sconces. We had to have a perfect fit because we have a fence on two sides. Yikes! we thought.
    But we gave all this impossible information to Fred and he crafted the perfect pergola. We went with an awning, too, to get maximum shade. It meant we could skip window treatments on the french doors and just pull the outside awning for shade.
    We installed before Hurricane Irma. Our only concession to the storm was to take down the canvas pieces, which is easy to do. The pergola itself was fine. After 2 years, it looks brand new and we enjoy it every day.
    As I mentioned, we discovered measurement differences as we went along and Fred adjusted every time we found another problem. It was simple to do on our part and he was very responsive. The pergola was shipped on schedule. The long pieces are about 25' long, so the crate was long and fairly heavy. The delivery driver wouldn't help unload but we had a handy man and his helper here to get the crates off the truck and uncrate. There were crates to dispose of after. I wish this review would let me share more than 1 photo because the deck is amazing now!

  • 14-5 x 20-0 fiberglass

    by Marion Morgan of Madison, WI on 1/1/17
    The pergola structure is strong with very clean lines. My family and neighbors LOVE the look of the pergola.
    I matched the color to the house and it really created a feel of the pergola being and extension of the home and provides a lovely outdoor living space.
    The delivery and assembly was smooth. Pergola Kits USA kept us informed of the delivery process and timeline.

  • 18x14 Vinyl gable roof

    by Mike Desrosiers of Indian Rocks Beach, FL on 12/2/16
    Now that it's up, It's great and we use it daily
    The delivery was great. The assembly was dificult with only 3 people. The roof panels needed to be cut to the correct size but once done, the finishing work was a piece of cake. We did damage a couple of vinyl parts to which the company replaced at no cost. The main change I would like to see is the roof panels be a smaller and easier to lift up.

  • Classic Cedar - 12 X 24

    by Lorelei Berg of Troy, MI on 11/21/16
    We are thrilled with the pergola. Well designed and constructed. Because of the large size (12 X 24), we ordered it with 10 foot posts. This gives it a better proportion, and also makes it look quite grand.
    Our pergola serves a synagogue congregation of 300 families. Everyone who sees it is amazed! For those who are familiar with Jewish holidays, our pergola also serves as our sukkah. During Succoth.
    we attach twelve 4 x 8 wood lattice panels around three sides of the pergola and decorate it. It works beautifully for us in this fashion.
    Delivery was excellent. The kit arrived with the wrong size posts, and Pergola Kits USA expedited shipment of replacement posts. Otherwise, all components were present and correct. Instructions were clear. My one suggestion would be to include a photo showing how to install the return beams. It took us a while to figure it out!

  • 28x19 Vinyl classic pergola wall-mounted

    by Jody Sheldon of Porter Corners, NY on 11/5/16
    I was amazed at how wonderful this company was to work with. Fred was very prompt in his email responses and wonderful about making the changes I requested.
    we wanted as much shade as possible so Fred suggested using the larger slats. What a great recommendation. Overall an amazing experience and product.
    We love our pergola. We were able to easily hang curtains and lights from the structure. It does an amazing job providing shade and looks beautiful.
    I have given many different people the website address for the company because they loved our pergola so much. People say that it makes it look like we have a huge room on the back of the house. They like the idea of no maintenance as well.
    The product was shipped on time and provided amazing assembly instructions. I had a local contractor assemble it and he stated that it was very easy to do because of the instructions. The pictures in the instruction booklet and hand written notes made it dummy proof. It definitely takes the number of hours stated to assemble. Fred was fantastic to work with. One of the pieces came damaged and he had a new piece sent out immediately at no charge.

  • 16x16 Premium Vinyl Pavilion Traditional Roof

    by Lea Drury of Baltimore, OH on 10/6/16
    We are very happy with our pavilion. Service was great. Everyone was very helpful. The price beat the competitors as well. Our neighbors all have commented how nice it looks and some have asked where we purchased it from.
    Delivery was very easy. We hired Pergola Kits USA to install. Price was reasonable and the end product is beautiful.

  • custom fiberglass

    by Heidi Lucaralli of Fitchburg, WI on 9/30/16
    I think they look beautiful, and it's wonderful how the pergola can be customized to be just the way you like it! Fred and the team at Pergola Kits USA were very helpful!! !
    Delivery was smooth and assembly was done by the builders who built our deck, and they thought that it went well!

  • 10x12 Classic Cedar Pergola

    by Laura Ambler of Woodbury, CT on 8/8/16
    We just finished installing our Classic Cedar pergola, and we love it. It truly finishes off and dresses up our paver patio. I highly recommend this product to all amateur carpenters!
    The delivery was impeccable, the packing was brilliant, and the kit and assembly instructions were straightforward and uncomplicated.

  • 14ft x18ft Fiberglass Pergola Kit

    by Jennifer Vachon of Barrington, RI on 6/30/16
    Completely satisfied with the pergola kit! It is very well made and looks amazing at the far end of our pool. Very happy with this beautiful, permanent fixture as part of our overall landscaping!
    Product was delivered on time as scheduled after I placed the order. The crate it was packed in was enormous but was fairly easy to open and the kit parts were easy take off the truck. We had a very experienced builder, my husband, and a friend construct the pergola. It took almost a full day. No issues at all. Make sure the person installing it is qualified.

  • Special order: Red Cedar, 9x16

    by Dolores Miller of Knoxville, TN on 6/30/16
    I was extremely pleased with the quality and finishing of the wood.
    The young Amish boys that delivered and set-up my pergola were polite/friendly and very efficient in set- ting up the pergola.

  • 16x20 Modern Fiberglass

    by Jason Decker of Royersford, PA on 1/9/2023
    We purchased a 16X20 fiberglass louvered pergola with custom paint. We installed it ourselves with the help of one other person. Pretty easy to assemble and looks great. We receive compliments all the time about it.
    Great product and their customer service is top notch. Everyone I dealt with was courtious, professional and helpful. I would absolutely recommend purchasing a kit from PKUSA.
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