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FAQ

The team at Pergola Kits USA wants to help you every step of the way. If you do not see your question below please do not hesitate to contact us.

Q: Why should I choose Pergola Kits USA?

A: Here are the reasons our customers do business with us... 

  • We provide personalized service.
  • We make any size structure. Any dimension. No project is too big or too difficult for us.
  • We focus on pergolas/patio covers and nothing else; we are pergola experts.
  • We provide free delivery nationwide. Certain structures shipped to the West Coast or Canada may be subject to a modest shipping allowance.
  • We do not charge sales tax (see question below for further info).
  • We offer discounts that even Big Box retailers have difficulty matching.
  • All our products are handcrafted in the USA.
  • We are family owned and operated.

Q. How do I place an order?

A. You may order all of our products online or by calling us toll free at 800-403-9259. We will be happy to assist you.

Q. How do I anchor my pergola?

A. We provide steel anchors and hardware for all of our shade structures. Please consult our Learning Center for more anchoring information.

Q. Do you charge sales tax?

A. No. We do not charge sales tax with the exception of shipments into New York and Redwood models shipped to California.

Q: What is the warranty on the pergolas?

A: Warranties are as follows:

  • Western Red Cedar and Vinyl Pergolas - 10 year warranty
  • Western Red Cedar and Vinyl Pavilions - 10 year warranty
  • Structural Fiberglass models - Lifetime Warranty.
  • California Redwood models - 15 to 30 year warranty.
  • Hampton Vinyl models - 20 year warranty.
  • Lodges and Sonomas - 3 year warranty.
  • Breeze models - 1 year warranty.
  • Please visit our Learning Center page (http://www.pergolakitsusa.com/learning-center/) for additional warranty information.

Q: Do you manufacture custom-sized pergolas?

A: Yes! Pergola Kits USA creates completely custom-designed pergolas and delivers them to you in a ready-to-assemble kit. Cathedral beams, A-Frame design, rail bending, custom angles or length/width are just some of the many features you can include in a custom-built pergola.

Q: Do your vinyl models have beam and rafter inserts?

A: Yes. Our Classic and Serenity Vinyl models come with pressure treated lumber inserts for the rafters and beams, and 4" x 4" pressure treated post inserts. Our Hampton Vinyl models have aluminum inserts for the rafters and beams, and 4"x4" wood pressure treated wood post inserts.

Q: Are your products made in America?

A: Yes. All of our products are made in America.

Q: What percentage of shade does a pergola provide?

A: Solid roof patio covers (or pavilions) provide 100% shade. Pergolas provide varying levels of shade depending on the number of top slats you order. This percentage can range from 20% - 90% depending on your design and the time of day. If you order a retractable canopy with your pergola, you can achieve 100% shade with our Sunbrella fabric canopies (waterproof too).

Q: Do you provide installation services?

A: In most states we also offer installation services. Customers who have placed an order can avail themselves of these installers. 

Q: What is your lead time for a pergola kit?

A: Please check out our shipping & returns page (http://www.pergolakitsusa.com/shipping-returns/) for detailed shipping information.

Q: How long does it take to assemble an average size pergola?

A: No special skill is necessary to assemble our kits. They are designed to be assembled by the average homeowner. Smaller kits (10x10) can be assembled in as quick as four hours. Larger kits (20x24, for example) can two or more days. If your structure requires footings to be poured, that adds to the total assembly time.

Q: How many people should assist with assembly?

A: For most kits, we recommend two able-bodied individuals for unloading and assembly. Larger kits benefit from additional people.

Q: How do you ship your pergola kits?

A: Your pergola will arrive at your location via one of our shop trucks or via independent motor freight courier. Typically our pergolas are delivered in tractor trailer or large box truck. The shop or freight company will call you to arrange a delivery time. Please see this page for more info.

Q: Where do you ship your pergolas?

A: We ship our pergolas to the contiguous 48 states free of charge! Certain structures shipped to the West Coast may be subject to a modest shipping allowance.

Q: How is the package delivered and unloaded from the delivery truck?

A: Please see the section titled ‘Delivery Process’ on this page: http://www.pergolakitsusa.com/shipping-returns/

Q: How many different pergola colors are available?

A: We offer six different stains for our wood kits. Our vinyl kits are available in white, tan, and khaki. Our structural fiberglass kits are available in any color you desire.

Q: Can I attach my pergola to an existing building or house?

A: Yes. Many customers buy ‘attached’ or 'wall-mounted' models. You attach your pergola to your home with a ‘ledger board’, which is a length of 2” x 6” or 2” x 8” pressure treated or red cedar wood. We typically provide the necessary hardware to fasten the rafters to the ledger board.

Q: Is a building permit required?

A: Local permitting for pergolas and patio covers varies from one municipality to the other. Customers should check with their local municipality for any necessary permits.

Q: Do you offer discounts?

A: We offer military discounts, and discounts to the trade on many structures. Please check our website or call us toll free at (800) 403-9259 for current available discounts.

 

 

 


 
1-800-403-9259

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